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Hours of operation: Monday through Friday
8:00 am until 6:00 pm (Eastern Standard Time)
Saturday and Sunday 9:00 am until 4:00 pm (Eastern Standard Time)
Satin Doll & Co.
874 Williams Avenue #2D
Brooklyn, New York 11207
If you have questions that are not covered in our FAQ page, you can email us at email@example.com
Do you have questions about your order, tracking number, or delivery status, please email us at firstname.lastname@example.org
Customer Service Email
If you would like to contact one of our representatives at Satin Doll regarding one of our products, please contact us at email@example.com
Inquiries regarding wholesale orders for Satin Doll products, please email us at firstname.lastname@example.org
Inquiries regarding requesting Satin Doll's latest press kit or interested in covering a story regarding Satin Doll and/or products, please contact us at email@example.com.
To be added to our mailing list for the latest updates and sales, please contact us at firstname.lastname@example.org
Domestic Shipping. We package all items with great care and ship via USPS First Class Mail, Parcel Post, Priority Mail, or Express Mail. SHIPPING & HANDLING RATES based on USPS price change as of 4/19/2016
Canadian/International Shipping. We ship worldwide. All packages are shipped via USPS Express Mail International, Priority Mail International, or First Class Mail International for prompt, reliable delivery. Please be advised that international orders may not be able to be tracked once they leave the United States. The buyer is responsible for all duties, taxes, fees and observance of local customs restrictions. Please contact us and reference your order number with any special requirements or requests. We do not ship to international P.O. Boxes.
Shipping to a P.O. Box. Orders shipped to P.O. boxes are sent via USPS First Class Mail and Priority Mail only.
US Territories & Military Addresses. Military APO/AFO Addresses. Orders shipped to APO/AFO addresses are shipped via USPS. Shipments to APO/AFO addresses may have longer transit times due to military processing. Once the package has been delivered to the APO/AFO point, Satin Doll & Co. is not responsible for the possible delays or lost shipments.
FREE SHIPPING ON PURCHASES OVER $50
Free shipping is available for purchases over $50. Offer applies only to standard ground shipping. Does not include Satin Doll gift cards unless purchased with merchandise over $50 before taxes, shipping and handling. No price adjustments on previous purchases. Offer is non-transferable without consent by Satin Doll & Co. Cannot be combined with any other offers. Valid on regular US shipping only. Shipping promotions do not apply to orders shipped to Nunavut, Yukon, the Northwest Territories, and international regions outside of the United States. Additional charges apply for express shipping.
Satin Doll & Co. and its carriers do not ship or deliver on the following holidays:
New Year's Day, January 1st
Martin Luther King Jr's Birthday, January 21st
Presidents' Day, Third Monday of February
Memorial Day, Last Monday of May
Independence Day, July 4th
Labor Day, First Monday in September
Columbus Day, October 12th
Veterans Day, November 11th
Thanksgiving Day, Last Thursday in November
Christmas Day, December 25th
Lost Packages. For your benefit, we ship exclusively through nationally recognized parcel carriers. In the rare event that an insured package is lost or damaged during transportation, we will gladly assist you in processing your claim with the appropriate parcel carrier. To file a claim, you must contact us with the shipment information and details regarding the problem you encountered. Please note that claims apply only to insured packages. Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered correctly. Our claim limit is currently $100 per order.
Refused/Undeliverable Packages. Additional postage to cover the cost of the initial shipment, any duties or taxes and return shipping fees will be due for Satin Doll & Co. to resend any packages that are returned to us by the carrier. We encourage customers to carefully review their address information during checkout and in any emails received to ensure the proper delivery of all packages. If a customer refuses to pay any duties, taxes and/or any fees on a shipment, the shipment may be abandoned with the carrier and no refunds will be issued. In the event a refused package (in original condition) is returned to Satin Doll & Co., a refund will be issued less shipping, return shipping and a 15% processing fee.
if the product does not meet your expectations upon arrival, you have 30 days to return your merchandise (in its original form) for a prompt refund. Item(s) must be unused and in the same condition as received. All returns must be accompanied by the original invoice, a Return Merchandise Authorization (RMA), and all merchandise tags must be attached. Refunds will be given in the same tender as original purchase. A Return Merchandise Authorization may be obtained by reviewing the order in question in your My Account page. Clicking the 'Need to return this product?' link will start the RMA process. Please include a printed copy of your RMA screen with your returned item.
We suggest that all items be returned to us by a shipping method in which you can get a tracking number (such as FedEx or UPS) or a delivery confirmation numbers (such as Priority Mail with a Delivery confirmation). If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof that it was delivered to us and insurance purchased in case of loss or damage. ALL SALE MERCHANDISE IS FINAL SALE.
Please send returns to:
Satin Doll & Co.
874 Williams Avenue #2D
Brooklyn, New York 11207
Please be aware that postage on returns is your responsibility. Satin Doll & Co. does not reimburse for shipping and handling on returns.
Damaged in Transit. In the event that an item is damaged in transit, the customer must send us an email within 48 hours of receipt of damaged merchandise to ship us back the item. Item must be mailed back in its original packaging and damaged condition. Customer is responsible for all shipping costs involved to complete the return or exchange.
Items Not Eligible for Exchange. Satin Doll & Co. will not accept a return/exchange if:
1. The item is not in its original packaging and/ or shows signs of use.
2. Returned item is damaged during shipping back to us due to poor packaging.
3. No Custom Order can be returned. Satin Doll & Co. will not accept returns/exchanges of any custom orders.
If you are a new customer, you will be required to register before proceeding to checkout; returning customers will need to log in to their accounts.
Satin Doll & Co. will ship orders that are in stock within 48 hours. Items out of stock may take up to two weeks to make and ship.
Order tracking numbers will be sent via email once the order has been shipped.
- All items will be packaged in an organza drawstring bag which can be used for future storage of your Satin Doll & Co. piece(s).
- Gift boxes are available upon request at checkout.
- Earrings include a pair of plastic backings (stoppers).
- All stationery, accessories, and handbags are packaged in a clear bag. Accessories and handbags are wrapped in tissue paper.
Would you like to send a gift?
Jewelry and accessory purchases at Satin Doll & Co. are beautifully presented in our organza drawstring pouch, perfect for sending as a gift or receiving as a gift to yourself.
Pricing & Sales Tax
The prices displayed on the website are quoted in US dollars. Satin Doll operates out of New York and is required by law to charge sales tax (8.875%) on all orders shipped within the state. Please note that the on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated when the order is shipped.
We accept most major credit cards (processed securely by Paypal). If you have further questions please contact us.
Satin Doll & Co. will repair our designs free of charge for up to six months after purchase, unless there are extra materials involved. Satin Doll & Co. will contact the customer before starting any work requiring additional costs. The customer will be responsible for all shipping costs involved in completing the repair.
Have a special event coming up soon and looking for something special to wear? Planning a wedding and can't find the right piece for your gown? Need bridesmaid gifts or a unique piece for someone special? Contact us at email@example.com about creating a custom piece just for you.
All custom orders require a non-refundable deposit of half the sales price and the remaining balance is due upon completion of the piece. If there are any defects in the craftsmanship of your purchase, we'll gladly repair or replace the piece for FREE.
Because custom orders may require materials that are not in inventory, please allow extra time for your purchase to be created and shipped. We recommend that any custom orders placed for weddings be placed at least two months in advance, when possible. We will do our best to get it to you sooner; however, we do ask that you plan ahead.
A few examples of our work.
Satin Doll takes great pride in providing prompt, professional service to our customers. If you are unable to find an answer to your question(s) here, please feel free to contact us.
Q. Do you sell wholesale?
A. Yes, Satin Doll does sell wholesale. Feel free to email us at firstname.lastname@example.org ..
Q. Do you charge sales tax on all products?
A. No, only items sold to residents of New York have sales tax (8.865%) added to the purchase price.
Q. How do I know how much shipping cost will be?
A. We charge the actual cost of shipping. This amount can be found by filling out the shipping calculator, when you order.
Q. Do you ship internationally?
A. Yes, we will ship internationally. Shipping cost is based on which country the item is to be shipped to and the weight of the package.
Q. How long will it take for my order to arrive?
A. First-Class Mail (USPS) = average 5-7 business days (except Hawaii and Alaska)
Canada = average 5-15 business days (may be delayed due to Customs)
International = average 5-15 business days (may be delayed due to Customs)
Q. How do I know you got my order?
A. We will send a confirmation email within 24 hours of receiving your order. This email will detail your order and specifications.
Q. I ordered but I never got a confirmation. Why not?
A. If you never got an email confirmation from us, it probably means that we tried, but your email bounced back to us. Perhaps your in-box is full, you entered your email incorrectly, or your ISP is blocking our email by mistake. You should also take a peek at your "spam" or "bulk" folder if you have one, in case the email got routed there accidentally. This occurs frequently with AOL and Hotmail accounts. If you do not receive an order confirmation within 24 hours, please email again, and provide your phone number. We will confirm via telephone.
Q. Do you offer gift wrapping?
A. Yes, we do offer gift wrapping. Jewelry and accessory purchases at Satin Doll & Co. are beautifully presented in a gift box, perfect for sending as a gift or receiving as a gift to yourself. Please note that some Satin Doll necklaces cannot be gift wrapped.
Q. How will my order come packaged?
A. Jewelry and accessories purchased at Satin Doll & Co are beautiful presented in our organza drawstring bag on our signature jewelry card.
Q. Do Satin Doll & Co. have an affilate program?
A. Yes, we do.
Q. How do I become an affiliate of Satin Doll & Co.?
A. Simply send us an email at email@example.com with the subject line "Affiliate Program" and we'll email you back our application.
All Satin Doll jewelry are created using the finest materials available including Swarovski crystals, semi-precious gemstones, top quality jewelry findings and components, as well as real glass beads.
Care & Cleaning
- Protect your jewelry from scratches, sharp blows, chemicals, extreme temperatures and direct sunlight.
- Store jewelry separately preferably in the organza drawstring bag provided with the piece to prevent it from getting scratches or tangled with other jewelry.
- Preferably store in an air tight bag/box.
- Remove jewelry when doing household tasks such as gardening, cleaning, repairing or other strenuous activities.
- Apply makeup, hair spray, lotions and perfumes before putting on your jewelry as the substances can cause discoloration.
- Do not wear jewelry while in the pool or hot tube or while bathing.
- Use plastic backings (stoppers) while wearing earrings to prevent loss, especially in the colder seasons with hats and scarves.
- Salt water, sweat, perfumes, makeup, personal products, body oil and perspiration take their toll on all kinds of jewelry, so frequent cleaning with a polishing cloth is recommended.
- Do not use chemical cleaners.
- Use a polishing cloth on all plated metals to restore luster. Do not press hard when polishing. Plated components to avoid damaging the surface finish.
Bracelets(standard size is 7 1/2 inches or 7.5)
Individual size can be determined by measuring the wrist and adding approximately 1" to the bracelet length. This will assure a length where the bracelet can move freely on the wrist, but not be too big.
6.5" - extra small
7.5"- medium (standard size)
8.5- extra large
Anklets (standard size is 9 1/2 inches or 9.5)
Individual size is best determined by wrapping a piece of string around the ankle and adjusting the desired length (allow for it to hang gently around the ankle). Measure the string to determine your desired length.
8.5"- extra small
9.5"- medium (standard size)
10.5" extra large
Chokers (standard size is 16 inches)
Individual size is best determined by draping a piece of string around the neck and adjusting it to the desired length. Then measure the string to determine your desired length.
16.0"- medium (standard size)
*Please note: There is a $10.00 restringing charge for any item that has to be resized, inaccurate sizing on behalf of the customer.
Resizing Policy: There will be a $10.00 restringing charge (plus shipping) for any item that has to be resized due to inaccurate sizing on behalf of the customer.
Repair Policy: If your piece has broken during normal usage within six (6) months, you may return if for repairs (return shipping not reimbursed). Please contact Satin Doll before returning your item. Additional charges may apply if components are damaged from misuse or improper shipping.
All repairs must be accompanied by a copy of your original invoice. Please send all returns via insured United States Postal Service (USPS), FedEx or UPS. All components of the item should be shipped in a padded or bubble-wrap style mailer to prevent further damage
Q. I received my order and the piece looks slightly different from the picture. Why is that?
A. Each piece is handmade. Therefore, similar items may vary slightly. We consider these variations to be a part of the value of the design of our handcrafted products.
Q. How do I care for my jewelry?
A. Please refer to our Care & Cleaning section on the Jewelry FAQ page.
Q. How should I choose the right length for a necklace?
A. Generally, a 16" necklace is considered a choker. An 18" necklace generally rests at the top of the breastbone. A 20" necklace rests at the top of the bustline.
Q. What is "Gold Plated" and " Silver Plated"?
A. Gold/Silver plating is an electrical process. A piece of metal is submerged in a plating solution and then an electric current is passed through both the solution and the item being plated. There are many solutions depending on the amount and color of the gold, for example, to be plated.
Q. How long does it take for an order to be shipped?
A. We will ship orders with 48 hours. Orders placed after 1pm on Saturday will be shipped on Monday.
Q. How long does it take to receive an order?
A. Once the order is shipped, it usually takes up to 5-7 business days within the U.S. International shipping may take up to 7-21 days. During the holiday season, international orders can sometimes take up to a month. Order tracking information is emailed as soon as your order has been shipped so that you can track your order status online at www.usps.com.
Q. It has been over two weeks and I still didn't receive my order. Should I be concerned?
A. First go to www.usps.com to check the status of your order. If the information is not satisfactory, please email us immediately and we will investigate.
Q. I received my order, but the piece got damaged during transit. What should I do?
A. You must email Satin Doll within 48 hours for further instructions. Make sure you keep the original packaging. Please see our Customer Service page for details.
Adjustments & Repairs
Q. I bought a piece of jewelry and realized it needs to be adjusted. What should I do?
A. You may not have included instructions during checkout. Please email Satin Doll immediately. If you have already received an email with your tracking number, your order is already on its way. Please email Satin Doll for further instructions.
Q. I bought a piece of jewelry and it broke. What should I do?
A. We are happy to repair our pieces free of charge for the first six months unless there are extra materials involved. Please email Satin Doll & Co. for further instructions.
Bridal orders placed for three or more pieces will receive a 10% discount. Wedding orders placed for six or more pieces will receive a 20% discount.
Because orders may require special color crystals, pearls or beads, please allow enough time when ordering to be able to have your purchase designed and shipped to you. We recommend at least three months in advance so that your purchase is not rushed.
Q.Are volume discounts available for bridesmaid's jewelry?
A.Yes! And, we understand that as weddings become more and more personal not all bridal parties are big. For small bridal parties, we off a 10% discount on three or more pieces. For larger parties, we offer 20% discount when six or more pieces are purchased. Pieces can be mixed or matched for the discount. The only requirement is that they are purchased at the same time.
Q. Can you lengthen or shorten pieces?
A. Yes. It's best to try to work out potential size issues ahead of time, but we can make size adjustments as needed. Depending on the adjustment, there may be a small charge. You will be responsible for shipping charges if an item is sent back for adjustment. Email us for return instructions.
Stationery Size Chart
Field Notes: 5 1/2 " x 3 1/2" (closed) /13.97 cm x 8.89 cm
Regular: 8 " x 4 " (closed) / 20.32 cm x 10.16 cm
Regular Wide: 8" x 4 1/4" (closed) / 20.32 cm x 10.795 cm
Large: 8" x 5" (closed) / 20.32 cm x 12.7 cm
Q. What sizes are available for your traveler's notebook stationery?
A. Our traveler's notebook stationery are available in four different sizes: Field Notes, Regular, Regular Wide, and Large.
Q. What type of paper quality is used in your folders?
A. Our folders are made of acid free card stock.
Q. Are your folders acid free?
A. Yes, our folders are acid free.
Q. What size notebooks are available?
A. Our notebooks are available in three different sizes: Field Notes, Regular, and Large.
Q. What color paper is used in your notebooks?
A. White paper is used in our notebooks.
Q. Is the paper lined or unlined?
A. The notebook paper is plain unlined.
Q. How many pages are in the notebooks?
A. There are eight leaves, 16 pages total. Front/back
Q. How many notebooks come in a notebook set?
A. Two notebooks come in a notebook set.
Q. What type of cording is used in your traveler's notebook bookmarks?
A. Rattail nylon cording and leather cord are used in our bookmarks.
Q. What size traveler's notebook can your bookmarks be used in?
A. Our bookmarks can be used in field notes, personal, and standard size traveler's notebooks.
Q. What type of material is used in your bookmark charms?
A. A variety of beads are used in our bookmarks. Not limited to plastic beads, acrylic beads, wood beads, gemstone beads, vintage beads, bone beads, resin beads, Czech Fire Polish beads, metal beads, and pearls.
Information Collection And Use
Satin Doll is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Information Provided To Fulfill Requests For Service
When you request information from Satin Doll, you are required to enter personal information. Some of the information we will ask you for includes your name, address, telephone/fax number, and e-mail address. This information is used to properly identify the user, and assist us to fulfill future requests. This information will NOT be distributed to third parties.
External Links To Others
Please keep in mind for your protection that any links from our site to other sites are provided as a resource. These links will take you to a site governed by the privacy principles of others. You must take the responsibility of understanding the privacy policies of these sites as we have no control over information that is submitted to these third parties. This privacy statement applies solely to information collected by this Web site.
Removal From Our Database Or Future Communications
Should you wish to remove your name from our customer database or opt out of future communications, you may do so at any time by one of the following means:
Send your name, addresses, and e-mail address to firstname.lastname@example.org.
Your Consent To This Agreement